Deposits & Cancellation Fees
Major surgeries with a Board Certified Veterinarian, and in some cases with our Veterinarians, require a deposit at the time the appointment is booked. This deposit is returned, or credited back to the client at the time the surgery is performed and paid for.
In the event a client decides not to go ahead with the surgery, then there is 72 hour notification of cancellation period, or the client forfeits the deposit.
This policy also applies to the Ultrasonography Specilaist.
Hospital appointments require a minimum of 24 hours notification to cancel, or cancellation fees may apply.
We expect clients to be courteous, and call at least 24 hours in advance if they are NOT going to be able to make their appointment. This allows us to accommodate other clients needs and requests. Due to high demand, we reserve the right to charge a “No Show” fee if you miss your appointment or if the appointment is cancelled within less than 2 hours.
Please Note: Saturday Appointments
Due to demand, failure to cancel at least 24 hours before, or failure to attend a Saturday appointment will result in an automatic fee of $36.00